Shipping Policy

Introduction

This Shipping Policy explains how Kulvaibhav handles the shipping and delivery of products purchased through the Kulvaibhav marketplace.

The policy applies to orders placed through the Kulvaibhav website, applicable mobile interfaces, other authorised Kulvaibhav shopping channels and other marketplace interfaces operated by or on behalf of Kulvaibhav.

Kulvaibhav aims to provide customers with clear information regarding order processing, handling time, shipping charges, estimated delivery, tracking, delivery attempts, delayed shipments, damaged packages, lost shipments and other shipping-related matters.

Because Kulvaibhav operates as a marketplace, shipping arrangements may differ between products and sellers. Where product-specific shipping information differs from general information in this policy, the product page or checkout information should be reviewed carefully.

Nothing in this Shipping Policy is intended to limit any consumer rights or remedies that cannot legally be excluded.

About Kulvaibhav Shipping

Kulvaibhav is a marketplace connecting buyers with independent sellers, artisans, manufacturers, makers and other participating businesses.

Depending on the product, shipping may be handled by the seller, artisan, manufacturer, logistics partner, courier company, fulfilment partner or another authorised service provider.

Kulvaibhav may facilitate aspects of the shipping process, including order coordination, shipping information, courier coordination, tracking information, customer communication, delivery updates and shipping-related support.

The exact shipping process may vary according to the seller, product category, destination and fulfilment arrangement.

Who Ships Your Order

The entity responsible for dispatching an order may depend on the particular product and seller.

An order may be dispatched directly by the seller, an artisan, a manufacturer, a warehouse, a fulfilment centre or another authorised fulfilment partner.

Where available, relevant seller or fulfilment information may be displayed on the product page, order confirmation or shipping communication.

The shipping carrier may also vary depending on destination, package size, package weight, product type, service availability and logistics arrangements. Kulvaibhav may select or facilitate an appropriate logistics provider for the order.

Shipping Coverage

Kulvaibhav aims to make eligible products available for delivery across serviceable locations in India.

Shipping availability may depend on product, seller, destination, courier network, package characteristics, serviceability, regulatory restrictions and other logistical considerations.

Some products may not be deliverable to certain locations. Before completing an order, you should verify that your delivery address is serviceable.

Where a location is not serviceable, Kulvaibhav or the relevant seller may be unable to accept or fulfil the order.

Shipping Addresses

You are responsible for providing a complete and accurate delivery address.

A delivery address should generally include recipient name, house/building number, street/locality, city/town, district where applicable, state, PIN code, country and reachable mobile number.

Where applicable, additional delivery instructions may be provided.

You should ensure that the address is accessible, the PIN code is correct, the recipient can be contacted, the phone number is active and any building, apartment, office or landmark information is accurate.

Kulvaibhav may not be responsible for delivery problems caused by incorrect or incomplete information supplied by the buyer, subject to applicable law.

Order Processing & Handling Time

Order processing begins after an order has been successfully placed and applicable payment requirements have been completed.

Processing time may include order verification, seller confirmation, inventory confirmation, product preparation, packaging, quality or fulfilment checks where applicable and handover to the shipping provider.

Processing time may vary by product.

Products that are handmade, handloom, made-to-order, customised, personalised, or produced after receiving an order may require additional processing time.

The applicable estimated processing or dispatch information may be displayed on the product page or communicated after ordering.

Estimated Delivery Timelines

Delivery timelines shown on Kulvaibhav are generally estimates.

The estimated delivery period may depend on seller processing time, dispatch date, destination, courier service, shipping method, product category, package size and weight, remote-area serviceability, public holidays, weather, transportation conditions and other circumstances.

The delivery estimate may be presented during product browsing, checkout, order confirmation, dispatch communication or tracking updates.

An estimated delivery date should not be treated as a guaranteed date unless Kulvaibhav expressly identifies it as a guaranteed service.

Where a shipment experiences an unexpected delay, Kulvaibhav or the relevant logistics provider may provide updated information where available.

Shipping Charges

Shipping charges may vary depending on product, seller, package weight, package dimensions, delivery location, shipping method, number of items, order value and applicable promotional offers.

The applicable shipping charge, if any, should be displayed during checkout or otherwise communicated before the order is completed.

Some products may include shipping within the displayed product price, while others may show shipping as a separate charge.

Where shipping charges apply, buyers should review the final order summary before completing payment.

Free Shipping & Promotional Shipping

Kulvaibhav may offer free shipping, reduced shipping, promotional shipping, seller-funded shipping, campaign-based shipping or other shipping incentives.

Free shipping may be subject to conditions such as minimum order value, eligible products, eligible sellers, eligible destinations, specific payment methods, promotional periods, usage limits or other campaign conditions.

Unless expressly stated otherwise, free shipping is not automatically applicable to every product or every location.

Promotional shipping benefits may not always be combined with other offers.

Tracking Your Order

Where tracking is available, Kulvaibhav may provide tracking information after the order has been dispatched.

Tracking information may include shipment number, courier name, dispatch date, shipment status, estimated delivery information, transit updates, delivery attempt information and delivery confirmation.

Tracking information may be provided through your Kulvaibhav account, email, SMS, WhatsApp or other authorised communication, courier tracking systems or other available channels.

Tracking information may take some time to appear after dispatch because the shipment may first need to be scanned by the logistics provider.

Delivery Attempts

Courier or delivery personnel may make one or more delivery attempts depending on the courier’s operational procedures.

A delivery attempt may fail because the recipient is unavailable, the address cannot be located, the phone number is unreachable, access to the location is unavailable, the recipient refuses delivery, the premises are closed, the courier cannot safely access the location or other delivery conditions prevent completion.

Where applicable, the courier may attempt to contact the recipient before or during delivery.

You should cooperate reasonably with delivery personnel and provide accurate information required to complete delivery.

Repeated failed delivery attempts may result in the shipment being returned to the seller or fulfilment location.

Failed & Delayed Deliveries

A shipment may occasionally be delayed because of courier delays, weather conditions, transportation disruption, operational issues, public holidays, high shipment volumes, regulatory restrictions, natural disasters, incorrect address information, remote-area delivery limitations or other circumstances.

If a delivery is delayed, Kulvaibhav or the relevant seller/logistics provider may attempt to provide updated information where available.

A delivery delay does not automatically mean that an order is lost.

If the shipment remains undelivered beyond a reasonable period, you should contact Kulvaibhav support so that the shipment status can be reviewed.

Incorrect or Incomplete Address

You should carefully verify your delivery address before placing an order.

If you provide an incorrect or incomplete address, delivery may be delayed or unsuccessful.

Examples include incorrect PIN code, missing house number, incorrect street name, incorrect city, incorrect state, missing apartment or building information, inaccessible office address or inactive phone number.

If you discover an address error after placing an order, contact Kulvaibhav as soon as possible. We may attempt to update the address before dispatch where operationally possible.

Once a shipment has been dispatched, an address change may not always be possible.

Any additional shipping consequences arising from an incorrect address will be handled in accordance with applicable policy and law.

Damaged Packaging & Delivery Issues

We recommend that buyers inspect the package at the time of delivery where reasonably possible.

If the package appears severely damaged, torn, opened, tampered with, wet, crushed or otherwise materially compromised, you should document the condition of the package and contact Kulvaibhav as soon as possible.

Where appropriate, documentation may include photographs, videos, package labels, shipping labels, visible damage, product condition and other relevant evidence.

If the product itself is damaged, defective or materially affected during delivery, you should follow the applicable Returns & Refunds or Exchange Policy.

Do not dispose of the packaging or product before the issue has been reviewed if the packaging or product may be required for inspection.

Partial Shipments & Multiple Packages

A single order may occasionally be delivered in multiple shipments.

This may happen when products are supplied by different sellers, products are stored at different locations, items have different processing times, products require different shipping methods, one product is ready before another or operational arrangements require separate dispatches.

You may therefore receive multiple tracking numbers or delivery notifications for a single order.

Where possible, Kulvaibhav may communicate the relevant shipment information.

The delivery of one package does not necessarily mean that all products in the order have been delivered.

Made-to-Order & Customised Products

Made-to-order, customised and personalised products may require additional preparation time.

Before purchasing such a product, buyers should carefully review production time, dispatch estimate, customisation requirements, size or measurement requirements, personalisation information, cancellation conditions, return eligibility and other product-specific terms.

Once production or customisation has commenced, cancellation may not be available in circumstances where the applicable policy or law permits such restriction.

Delivery estimates for customised products should be treated as estimates unless expressly stated otherwise.

Handmade & Artisan Products

Kulvaibhav supports products created through traditional, handmade, handloom and artisan processes.

Such products may require additional time for weaving, embroidery, dyeing, stitching, finishing, quality checks, artisan preparation, packaging or other production activities.

A handmade product may therefore have a different processing time from a mass-produced product.

Minor variations in appearance, texture, colour, dimensions or finish may occur because of the nature of handmade production.

Such variations do not necessarily indicate shipping damage or product defects.

However, if a product is materially damaged, materially different from its description or otherwise affected in a manner covered by applicable consumer rights or the relevant return policy, you should contact Kulvaibhav support.

Remote & Non-Serviceable Locations

Delivery to remote, rural, restricted or difficult-to-access locations may require additional time.

Certain PIN codes may be temporarily unavailable, permanently non-serviceable, restricted for specific products, subject to additional delivery requirements or served only by selected logistics providers.

If a destination cannot be serviced, Kulvaibhav or the relevant seller may be unable to fulfil the order.

Where an order cannot be delivered because the destination is non-serviceable, the order may be cancelled and applicable amounts refunded according to the relevant refund process and applicable law.

International Shipping

Kulvaibhav may offer international shipping for selected products and destinations where such service is available.

International shipping availability may depend on seller participation, product category, destination country, courier availability, customs requirements, export restrictions, import restrictions, product characteristics, applicable laws and other logistical considerations.

Not every product may be eligible for international shipping.

International delivery timelines are estimates and may be affected by customs clearance and destination-country requirements.

Customs, Duties & Import Charges

International shipments may be subject to customs duties, import taxes, VAT or similar taxes, customs clearance fees, brokerage charges, handling charges, storage charges or other destination-country charges.

Unless expressly stated otherwise at checkout, such charges may be payable by the buyer or recipient.

Customs rules vary between countries and may change from time to time.

The buyer is responsible for providing accurate information required for customs clearance and complying with applicable import requirements.

Kulvaibhav cannot guarantee that every international shipment will be cleared by customs.

If a shipment is held, delayed, returned or refused because of customs requirements or restrictions, the applicable consequences will depend on the circumstances, carrier terms and applicable law.

Lost or Missing Shipments

A shipment may occasionally become delayed, misplaced or lost during transit.

If your order has not arrived within the applicable estimated period, please contact Kulvaibhav support.

We may coordinate with the seller or logistics provider to determine the shipment status.

The investigation may require order information, tracking details, delivery address, recipient information, communication with the courier and other relevant information.

Where a shipment is confirmed as lost, Kulvaibhav or the relevant seller may take appropriate action, which may include replacement where available, refund, reshipment or another appropriate resolution, subject to the applicable policy, transaction circumstances and law.

Delivery Confirmation

A shipment may be considered delivered based on information supplied by the logistics provider.

Delivery confirmation may include recipient acknowledgement, delivery scan, delivery OTP, electronic proof of delivery, signature, photograph, courier confirmation or other available delivery evidence.

If you believe an order has been incorrectly marked as delivered, contact Kulvaibhav support promptly.

We may investigate the delivery with the relevant logistics provider.

You should cooperate with reasonable verification procedures necessary to investigate the matter.

Returns During Delivery / Refused Delivery

If you refuse delivery, the shipment may be returned to the seller or fulfilment location.

Refusing delivery does not automatically constitute a valid cancellation or return.

If you wish to return or cancel an order, you should follow the applicable Cancellation Policy, Returns & Refunds Policy or Exchange Policy.

For eligible products, return or refund processing will be handled according to the applicable policy.

If a shipment is returned because the buyer refused delivery, was repeatedly unavailable, provided an incorrect address or otherwise prevented delivery, the applicable consequences may depend on the circumstances and relevant policy.

Force Majeure & Events Beyond Our Control

Shipping and delivery may be affected by circumstances beyond the reasonable control of Kulvaibhav, sellers or logistics providers.

These may include natural disasters, floods, earthquakes, severe weather, fire, war, civil unrest, strikes, government restrictions, epidemics or pandemics, transportation disruptions, infrastructure failures, cybersecurity incidents, customs restrictions, regulatory actions, major logistics disruptions or other extraordinary events.

Where such circumstances occur, delivery timelines may be extended.

Kulvaibhav will make reasonable efforts to restore normal shipping operations when circumstances permit.

Nothing in this section is intended to remove rights or remedies that cannot legally be excluded.

Shipping Communication

Kulvaibhav may send shipping-related communications through available channels.

These may include order confirmation, payment confirmation, order processing updates, dispatch notification, tracking information, delivery updates, delivery attempt notifications, delay notifications, return-to-seller notifications, refund information and other transaction-related communications.

Communication may be provided through email, SMS, telephone, WhatsApp, account notifications, website notifications or other authorised channels.

You are responsible for keeping your contact information current.

Transaction-related communications may continue even if you have opted out of certain promotional communications.

Contact & Grievance Redressal

If you have questions, concerns, complaints or requests relating to shipping or delivery, please contact Kulvaibhav support.

Shipping Support & Grievance Contact

Kulvaibhav
Operated by: Marvello Origin Works Limited
Location: Washim, Maharashtra, India

We will review shipping-related complaints and requests in accordance with applicable law, the applicable shipping arrangements and our internal procedures.

If a matter remains unresolved after contacting us, you may have additional remedies available under applicable law.