Exchange Policy

Introduction

This Exchange Policy explains when a product purchased through Kulvaibhav may be exchanged or replaced.

Kulvaibhav is a marketplace connecting buyers with artisans, handloom weavers, manufacturers, independent sellers, designers and other participating businesses. Exchange eligibility may vary between products because production methods, materials, availability and fulfilment processes differ.

The applicable product page, order page and checkout information should always be reviewed before purchase.

Important Buyer Notice

Exchange is not automatically available for every product.

Before purchasing, check whether the product is exchangeable, the exchange period, eligible reasons, size/variant rules, pickup or self-shipping requirements and product-specific restrictions.

About Exchanges on Kulvaibhav

An exchange generally means replacing an eligible delivered product with another eligible product or variant.

An exchange may be offered for defective, damaged, wrong, incorrectly sized or materially different products, or another qualifying reason disclosed on the product page.

Exchange is subject to availability. Where the exact replacement is unavailable, another appropriate resolution may be offered according to the applicable policy and law.

When Is an Exchange Available?

An exchange may be available where the product is marked exchangeable, the request is submitted within the applicable period, the product satisfies exchange conditions, the return is acceptable and the reason qualifies under the applicable terms.

Exchange Eligibility Criteria

Exchange for Defective Products

An exchange may be available for a genuine manufacturing or product defect, such as significant stitching failure, substantial weaving defect, structural defect or significant finishing defect.

The assessment should distinguish genuine defects from characteristics inherent to handmade production. Depending on the circumstances, the remedy may be exchange, replacement, return/refund or another appropriate remedy.

Exchange for Damaged Products

If a product is materially damaged during fulfilment or delivery, contact Kulvaibhav promptly.

Where appropriate, provide photographs, videos, package photographs, shipping label, product images, order number and a description of the damage. Retain the product and packaging until the issue has been reviewed.

Exchange for Wrong Products

An exchange may be available when the buyer receives a product different from the ordered product, including wrong product, design, material, colour where material, size, variant or quantity.

Notify Kulvaibhav as soon as the discrepancy is identified.

Exchange for Incorrect Size, Colour or Variant

Where a product is specifically marked as eligible for size or variant exchange, the buyer may request an exchange subject to availability.

Size exchange should not be assumed for every product. Sarees, fabrics and traditional handloom products may not have size exchange unless the product page expressly offers it.

Product Not as Described

An exchange may be appropriate where a product is materially different from the product information provided at purchase, such as materially different material, substantially different design, incorrect dimensions, missing stated feature or incorrect quantity.

Minor differences caused by lighting, screen display, natural material or handcrafted production do not automatically constitute a not-as-described situation.

Handloom Product Exchange

A handloom product may qualify for exchange where there is a genuine qualifying issue, including material manufacturing defect, significant weaving defect, substantial damage, wrong product, materially incorrect specification or substantial deviation from the listing.

Exact replacement may not always be possible because a particular weave, colour or artisan production may no longer be available. Another appropriate remedy may then be offered.

Handmade & Artisan Product Exchange

Exchange assessment for artisan products should take into account the method of manufacture.

Minor texture differences, slight colour variation, minor weave variation, natural marks, small thread irregularities and subtle hand-finishing variation do not automatically qualify for exchange.

A material defect or substantial product mismatch should be assessed separately.

Natural Handloom & Handmade Variations

Size & Fit Exchanges

For products where size is relevant, exchange may be available subject to the product-specific policy.

Review the size chart, measurements, fit information and seller sizing information before requesting an exchange.

For customised garments made to buyer measurements, size exchange may be restricted unless there is a confirmed manufacturing or fulfilment error.

Made-to-Order Products

Made-to-order products are prepared after an order is received, so exchange eligibility may be more limited than for ready-made products.

An exchange may qualify for material defect, incorrect production, material deviation from approved specifications, wrong product or another fulfilment issue. A simple change of preference may not qualify where lawful product-specific restrictions were disclosed before purchase.

Customised & Personalised Products

Customised or personalised products may include names, monograms, embroidery, colours, measurements, dimensions and custom designs.

They may be non-exchangeable for change of preference or buyer error where clearly disclosed and legally permissible.

They remain subject to applicable remedies for manufacturing defects, incorrect customisation, material deviation from approved specifications or another qualifying fulfilment error.

Products Not Eligible for Exchange

Certain products may be non-exchangeable where legally permissible, including personalised, customised, made-to-order, hygiene-sensitive, perishable or specifically marked non-exchangeable products, and products that cannot safely be resold.

Applicable restrictions should be identified on the product page before purchase.

Exchange Request Process

1. Log in to your Kulvaibhav account.
2. Open My Orders.
3. Select the relevant order.
4. Select Exchange, where available.
5. Select the reason and eligible size/variant where applicable.
6. Upload photographs or evidence where requested.
7. Submit the exchange request.

Where online exchange functionality is unavailable, contact Kulvaibhav support. Submission does not by itself mean the exchange has been approved.

Exchange Pickup & Self-Ship

Where available, Kulvaibhav may arrange a return pickup. Availability may depend on destination, courier coverage, package dimensions, seller and logistics arrangements.

Where pickup is unavailable, the buyer may be instructed to self-ship the eligible product using the authorised return address and shipping instructions.

Exchange Packaging & Product Condition

Return the product securely packed, unused except for reasonable inspection, unwashed, unaltered, with applicable tags and accessories and with original packaging where required.

For clothing, reasonable trial for size and fit should not automatically invalidate an otherwise eligible exchange. Excessive wear, washing, alteration or damage may affect eligibility.

Inspection & Exchange Approval

Returned exchange products may be inspected for identity, condition, order details, exchange reason, accessories, tags, signs of use, damage, authenticity and compliance with this policy.

Inspection may be conducted by Kulvaibhav, seller, artisan, fulfilment partner or authorised service provider. The exchange may be approved, placed on hold for information or rejected where the criteria are not satisfied.

Availability of Replacement Product

Exchange is subject to product availability.

A replacement may not be possible when the item is out of stock, the artisan no longer has the material, the design is discontinued, the exact weave or colour is unavailable, the product was limited edition, the seller discontinued the product or production cannot reasonably be repeated.

Another appropriate resolution may then be offered according to the applicable policy and law.

Price Difference & Variant Exchange

Failed or Rejected Exchange Requests

An exchange may be rejected where the product is not exchangeable, the exchange period has expired, the product is materially used, washed or altered, essential components are missing, the product is materially damaged after delivery, the item does not match the original order, misuse is evidenced or another valid product-specific condition applies.

The applicable reason for rejection should be provided where practicable. A rejected exchange request does not automatically prevent other remedies available under applicable law.

Abusive or Fraudulent Exchange Claims

Potentially abusive activity includes returning a different product, false defect claims, altered photographs, intentional damage, repeated exchange abuse, tag manipulation, presenting a used product as new or repeated misuse of exchange benefits.

Kulvaibhav may investigate suspected abuse and take appropriate action subject to applicable law. Genuine exchange requests will not be treated as abusive merely because a buyer requests an exchange.

Changes to This Exchange Policy

Kulvaibhav may update this Exchange Policy because of new product categories, seller policies, artisan fulfilment, logistics, exchange processes, applicable law or improvements to marketplace operations.

The revised version will be published with an updated Last Updated date. Where required by law, significant changes may be communicated through an appropriate notice mechanism.

Contact & Grievance Redressal

If you have questions, concerns or complaints concerning an exchange, please contact Kulvaibhav.

Exchange Support

Kulvaibhav
Operated by: Marvello Origin Works Limited
Location: Washim, Maharashtra, India

Kulvaibhav will review exchange-related complaints in accordance with applicable law, the applicable product terms and its internal procedures.